Multa Fidrus, The Jakarta Post, Tangerang Friday July 04 2008 City
Operator of the Soekarno-Hatta International Airport, PT Angkasa Pura II, launched a joint operation last Sunday to ensure order at the country's main international gate.
Angkasa Pura II spokesman Trisno Heryadi said Thursday the operation involved airport police, Tangerang municipal public order officers, the district court and prosecutors.
The operation targets visitors who park illegally, ticket scalpers, street vendors, illegal parking attendants and thugs.
"We hope the joint operation will deter all violators of the Tangerang municipality's bylaw on public order," he said.
Trisno said one violator was Banten Governor Ratu Atut Chosiyah, who parked her car at the wrong place at the airport on June 30.
"We have provided a VIP area for state officials, including the Banten governor, to park their cars, but Ratu Atut did not use it," he said.
Trisno said the joint effort has helped officers find violators. Every operation, he said, was preceded with discreet observation by officers so they could focus on their targets.
"So far, we have processed 13 taxi drivers that don't have airport stickers, seven unlicensed vendors, four unlicensed shoe polishers, seven unlicensed porters and 37 vehicle owners, including the governor, for parking their cars on the curbside at the airport," he said.
Trisno said the raids were aimed at providing comfort, safety and security to airport visitors following complaints lodged by airport service users.
A consumer report released in March showed that out of eight airport facilities, the Soekarno-Hatta International Airport's toilets received the most complaints.
The survey, conducted by the Indonesian Consumers Organization (YLKI), showed 46 percent of the total 955 complaints on airport facilities were about toilets.
The other eight were prayer rooms, signage, scans, trolleys, waiting rooms, parking lots, airport information and food. Complaints about prayer rooms came in second at 14 percent.
Soekarno-Hatta airport officials said the poor services were caused by the airport's inability to cope with rapid growth.
The airport was designed to accommodate about 18 million passengers, but in 2007 there were about 39 million customers.
To improve capacity, the airport operator has begun construction of Terminal 3, which is expected to be completed this year.
Customers who have complaints about the airport can send text messages to 9900.
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